Terms & Conditions

These terms apply when you use our website at www.thestarlight.beauty, book an appointment with Starlight Hair and Beauty, or (for our team) use the salon’s staff app. By using the website or making a booking you agree to them. Please also read our Privacy Policy.

Appointments

• Appointments booked online are confirmed when you see the confirmation screen and receive a confirmation message. Please give us a mobile number and email address that are correct and yours.
• Appointment times and durations are estimates based on the services you choose. If you need something different on the day, your stylist may need to adjust the service or rebook the remainder.
• If a day is full you can join the waiting list. Joining the waiting list is not an appointment — we will contact you if a time becomes available.
• We may decline or cancel an appointment where we reasonably believe it is not genuine, or for reasons outside our control (such as staff illness). If we cancel, we will let you know as soon as we can and help you rebook.

Changing or cancelling

You can reschedule or cancel using the link in your confirmation message, or by contacting us. Please give us as much notice as possible so we can offer the time to someone else. If you arrive late we will do our best to still see you, but we may need to shorten or reschedule your service so other clients are not delayed.

Prices and payment

• Prices are in New Zealand dollars and include GST. Prices shown online are a guide; the final price can depend on hair length, thickness, condition and the products needed, and your stylist will talk you through any difference before starting.
• Some times of day or days of the week may be priced higher or lower than standard. Where this applies, the adjusted price is shown before you confirm your appointment.
• Payment is due at the end of your appointment, by cash or EFTPOS.
• Promotions and deals apply only on the terms stated for them and cannot be combined unless stated.

Your health and safety

Please tell us before your service about any allergies, sensitivities, pregnancy, medical conditions or medications that might be relevant. Some colour, lash and tint services require a patch test beforehand. We may decline a service if we believe it is unsafe for you.

Messages from us

By booking you agree that we may contact you by text message and email about your appointments — confirmations, changes, reminders, rebooking reminders and a follow-up after your visit. You can ask us to stop non-essential messages at any time by replying to a message or contacting us. Standard carrier charges may apply to your replies.

Reviews and content you send us

If you submit a review or photos, you confirm they are your own honest opinion and that you have the right to share them. You give us permission to display them on our website and in our salon materials. We may decide not to publish a review, and will not edit its wording. Please do not submit anything offensive, unlawful, or that includes other people’s personal information without their permission.

Staff app and connected accounts

The staff app is for Starlight Hair and Beautyteam members only. Team members must keep their sign-in details secure and only use client information to provide salon services. Connecting a Google account (for example to sync a calendar) is optional, can be disconnected at any time, and is governed by our Privacy Policy and Google’s own terms.

Using our website

Please do not misuse the website — for example by booking fake appointments or booking automatically, attempting to access areas or data you are not authorised to, or interfering with its operation. The website’s content, logo and photos belong to us or are used with permission, and may not be copied without our consent. We try to keep the website accurate and available but cannot promise it will always be error-free or uninterrupted.

Your consumer rights

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law that cannot be excluded. If you are unhappy with a service, please tell us within a few days so we can put it right. Otherwise, to the extent the law allows, we are not liable for indirect or consequential loss arising from your use of the website or our services.

Changes and governing law

We may update these terms from time to time; the version on this page at the time you book applies. These terms are governed by New Zealand law and the New Zealand courts have jurisdiction.

Contact us

• By phone: 02102384567
• In person or by post: Starlight Hair and Beauty, 333 Cambridge Terrace, Naenae, Lower Hutt 5011, New Zealand